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Knowledge on Communities is great, but is a complete PITA to set up. There are so many reasons why your articles may not be displaying. 

Structural Setup

First, is the community set up right - go through Setting up Knowledge on Communities to make sure you have not missed one of the vital steps. 

  • Is the Article Detail page visible to the Guest User
    • See Audience, Page Variations settings
  • Does the Guest User Profile have Read access on the Object for the Article Type
    • And the Custom Fields on the Article Type that displays the data that the Guest User needs to see. 

Data Setup


  • Can you navigate to the Article via the URL directly
  • Can you search on the Article
  • Does it appear in the Article Topic list. 



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